Terms & Conditions

All transactions are subject to our terms and conditions stated below

  1. Delivery Terms

1.1 All orders received before 2pm selected for next day delivery will endeavour to despatch the same working day for delivery.

1.2 Any date of delivery given by the Seller to the Buyer shall be an estimate date only and while the Seller will endeavour to comply with such date the Seller shall not be responsible for late delivery.

1.3 Orders received after 2pm will be despatched the next working day.

1.4 Unfortunately, we do not delivery to addresses outside the UK.

1.5 You may place an order for Products from outside the UK, but this order must be for delivery to an address in the UK.

  1. Delivery Attempts

2.1 Our standard business service is only one attempt delivery, with three delivery attempts on our standard home service.

2.2 On non-delivery a card will be left where access is possible indicating the local depot where your parcel can be collected. It is the customer’s responsibility to rearrange the delivery or collect the order from the local depot.

2.3 The parcel will be held at your local hub for 5 days before being returned to sender.

  1. Returns

3.1 If for any reason you are not entirely happy with any products bought from our online shop you may return them back to us.

3.2 Customers have the right to cancel their order up to 7 working days after the day of delivery. To Cancel please email enquiries@parrettstorage.com, telephone 01935 825734 or write to us at our postal address.

3.3 If you cancel, you must return the goods to us at your own expense. If you fail to return the goods or refuse to take delivery while in transit, we will collect/return the items to our warehouse and you will be charged for the direct cost of return/collection.

3.4 You can return a product hassle-free, within 30 days of the date on which you received it and we will refund you any money which you have paid us for that product. The product needs to be in an ‘as new’ condition and complete with all packaging and components. Please contact us by telephone on 01935 825734 or email (at enquiries@parrettstorage.com) to inform us of your wish to return the goods.

Please click on the following link to print out your returns form.

If you cannot print the returns form, please include a separate letter with your return including your order number, returned items, reason and requested outcome.

3.5 You remain responsible for the cost of returning the items and we recommend you use a secure delivery method which requires a signature upon receipt (such as Royal Mail Recorded Delivery). This insures you for the cost of the items being returned, as in the rare event of the parcel going missing you are responsible for the returned products until they reach us.

3.6 If you return a product to us that is not in an ‘as new’ condition we reserve the right to return the product to you, or refund you in parrettstorage.com gift vouchers rather than credit your payment card.

  1. Damaged Goods

4.1 In the unlikely event that you should receive damaged or faulty goods, please email enquiries@parrettstorage.com giving your full name and address, original date of purchase, & Pay pal registered email address.

4.2 If you can attach a photograph showing the damage this will help to speed up your claim. One of our sales team will then contact you to discuss further and process any refunds required.

  1. Return Address

5.1 Please send all returns to:

Parrett Storage
Parrett Works
TA12 6AE

5.2 We cannot accept responsibility of non-delivery of returned goods.

5.3 We cannot refund any packs that have been partially used – only full, undamaged packs will be considered for any refund.

Alternative Dispute Resolution in accordance with Art. 14 (1) ODR-VO and § 36 VSBG:

The european commission provides a platform for online dispute resolution (OS) which is accessible at http://ec.europa.eu/consumers/odr/. We are not obliged nor willing to participate in dispute settlement proceedings before a consumer arbitration board.