What does self storage insurance cover (and not cover)?
Our storage insurance covers you while your goods are held on our premises. Your policy will not cover damage incurred while goods are in transit, when they’re left in public areas, or while they’re being loaded or unloaded from our bay.
In the event that you need to make a claim, it will be settled by replacement, repair, or compensation – depending on what the insurer deems most appropriate. If the result is total destruction of the item or complete loss, you’ll receive the cost of replacing the item as new.
All property is protected by the storage unit insurance policy from the moment it is placed in the facility to the moment it is removed from the unit. If, at any point, you need to change your requirements as outlined in the policy, you should communicate your request to the store manager in writing.